At Daniel Trailblaze, we value your satisfaction and aim to provide high-quality outdoor and travel products. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return request must be initiated within 7 days of the delivery date.

  • Proof of purchase is required.

Items that are damaged due to misuse, wear and tear, or customer negligence are not eligible for return.

2. How to Initiate a Return

To request a return, please contact our customer support team with your order number, a brief explanation, and photos if applicable. Our team will review your request and provide further instructions.

3. Return Shipping

The customer is responsible for the return shipping unless the item was received damaged, defective, or incorrect. In such cases, we will arrange for pickup or cover the return cost.

4. Refund Process

Since we operate on a Cash on Delivery basis, refunds will be issued in one of the following ways:

  • For accepted returns, you will receive a cash refund at the time of pickup, or

  • We may offer an exchange or store credit alternative.

Refunds are processed within 5–7 business days after the returned item is received and inspected.

5. Non-Returnable Items

Certain items may not be eligible for return, such as:

  • Products marked as final sale or non-returnable

  • Used or damaged items not caused by delivery issues

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos and details. We will resolve the issue through a replacement or refund, depending on availability.

7. Contact Us

For all return and refund inquiries, feel free to reach out to us at [email protected].